Return & Refund Policy

Effective Date: 12-05-2025

At Fusion StrEat, customer satisfaction is our priority. This policy outlines conditions under which returns and refunds are processed.

1. Order Cancellation

  • Before Preparation: Cancel within 5 minutes without charges.
  • After Preparation Begins: Cancellations may not be possible and may incur full charges.

2. Refund Eligibility

  • Incorrect or missing items.
  • Food quality issues.
  • Non-delivery of order.

3. Refund Process

  1. Contact customer support within 24 hours of the issue.
  2. Provide order details and issue description.
  3. Refunds processed to original payment method within 5-7 business days.

4. Non-Refundable Situations

  • Delays due to external factors (e.g., traffic, weather).
  • Personal taste preferences.
  • Orders canceled after preparation begins.
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